Understanding and exercising your data protection rights
The General Data Protection Regulation (GDPR) and UK GDPR are comprehensive data protection laws that give individuals rights over their personal data. As a UK-based company serving UK and EU residents, HomeBid is fully committed to protecting your privacy rights under these regulations.
You have the right to clear, transparent information about how we collect and use your personal data.
How we comply: Our Privacy Policy explains what data we collect, why we collect it, how we use it, who we share it with, and how long we keep it.
You have the right to request a copy of all the personal data we hold about you.
What you'll receive: A comprehensive report including all your personal information, how we're using it, who we've shared it with, where we got it from, and how long we'll keep it.
Request Your DataYou have the right to have inaccurate or incomplete personal data corrected or completed.
How to exercise: You can update most information directly in your account settings, or contact us to correct any inaccuracies. We'll respond within 30 days.
Update My DataYou have the right to request deletion of your personal data in certain circumstances.
When this applies: When data is no longer necessary, you withdraw consent, you object to processing, data was unlawfully processed, or legal obligation requires deletion.
Important: We may need to retain some data for legal compliance (e.g., 7 years for financial records). Blockchain data (NFT Property Passports) cannot be deleted due to the immutable nature of blockchain.
You have the right to limit how we use your personal data in certain situations.
When this applies: When you contest data accuracy, processing is unlawful but you don't want deletion, we no longer need the data but you need it for legal claims, or you've objected to processing pending verification.
Restrict My DataYou have the right to receive your personal data in a structured, commonly used, machine-readable format.
What you'll get: Your data in JSON, CSV, or XML format that you can easily transfer to another service. This includes profile information, property data, messages, and transaction history.
Export My DataYou have the right to object to processing based on legitimate interests or for direct marketing.
Marketing: You can opt out of marketing communications at any time by clicking "unsubscribe" in emails or updating your communication preferences.
Object to ProcessingYou have the right not to be subject to decisions based solely on automated processing that significantly affects you.
Our approach: We use automated systems for fraud detection and verification, but significant decisions (like property acceptance) always involve human review. You can request human intervention and contest decisions.
Request Human ReviewIf you're not satisfied with how we've handled your data rights request, you have the right to lodge a complaint with the relevant data protection authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Email: [email protected]
Find your local Data Protection Authority:
European Data Protection Board - Member List
For all GDPR-related inquiries:
Email: [email protected]
Data Protection Officer: [email protected]
Address: HomeBid Limited, [Address], United Kingdom