Your GDPR Rights

Introduction

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have specific rights regarding your personal data. This page explains those rights and how you can exercise them with HomeBid.

These rights are not absolute and may be subject to exemptions. We will respond to your requests in accordance with applicable data protection law.

Your Rights Explained

1. Right to Be Informed

You have the right to be told how your personal data is being used. We provide this information through our Privacy Policy, which explains what data we collect, why we collect it, and how we use it.

2. Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a "Subject Access Request" (SAR). When you make a request, we will provide:

• Confirmation that we are processing your personal data
• A copy of your personal data
• Information about how we use your data
• Information about data sharing with third parties
• Details of data retention periods
• Information about your other rights

3. Right to Rectification

You have the right to have inaccurate personal data corrected and incomplete data completed. If we have shared your data with third parties, we will inform them of the correction where possible.

4. Right to Erasure ("Right to Be Forgotten")

In certain circumstances, you have the right to request deletion of your personal data. This applies when:

• The data is no longer necessary for its original purpose
• You withdraw consent (where consent was the basis for processing)
• You object to processing and there's no overriding legitimate interest
• The data has been processed unlawfully
• Erasure is required to comply with legal obligations

Please note: We may need to retain certain data to comply with legal obligations (such as property transaction records) or to establish, exercise, or defend legal claims.

5. Right to Restrict Processing

You can request that we limit how we use your data. This applies when:

• You contest the accuracy of your data (while we verify it)
• Processing is unlawful but you prefer restriction over erasure
• We no longer need the data but you need it for legal claims
• You have objected to processing (while we consider your objection)

6. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format. You can also request that we transfer your data directly to another organization where technically feasible.

This right applies to data you have provided to us, where processing is based on consent or contract, and is carried out by automated means.

7. Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

• Legitimate interests: We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Direct marketing: We will stop processing for direct marketing immediately upon receiving your objection.

8. Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. Where we use automated decision-making, you have the right to:

• Request human intervention
• Express your point of view
• Contest the decision

How to Exercise Your Rights

Making a Request

To exercise any of your rights, please contact our Data Protection Officer:

• Email: [email protected]
• Post: Data Protection Officer, HomeBid Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

What We Need From You

To process your request, we may need:

• Proof of your identity (to protect your data from unauthorized access)
• Details about what data or rights your request relates to
• Any relevant reference numbers or account details

Response Times

We will respond to your request within one month of receiving it. If your request is complex or you have made multiple requests, we may extend this by a further two months. We will inform you of any extension within the first month.

Fees

In most cases, we will process your request free of charge. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may also refuse to act on such requests.

Complaints

If you are unsatisfied with how we handle your request, you have the right to complain to the UK's supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first if possible.

Data Protection Officer

HomeBid has appointed a Data Protection Officer (DPO) to oversee compliance with data protection laws. You can contact our DPO at:

Email: [email protected]
Post: Data Protection Officer, HomeBid Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ