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Privacy Policy

Last updated: January 1, 2026

1. Introduction

HomeBid Ltd ("HomeBid", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform services.

We are registered in England and Wales under company number 16805634, with our registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

  • Name, email address, and phone number
  • Postal address and property details
  • Identity documents for verification purposes
  • Financial information related to property transactions
  • Communication preferences

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our platform
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process property transactions and verify user identities
  • Communicate with you about your account and transactions
  • Send you marketing communications (with your consent)
  • Improve our platform and develop new features
  • Comply with legal obligations
  • Detect and prevent fraud

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

  • Contract: Processing necessary to perform our contract with you
  • Legal obligation: Processing required to comply with law
  • Legitimate interests: Processing for our legitimate business purposes
  • Consent: Where you have given explicit consent

5. Data Sharing

We may share your information with:

  • Other parties in your property transaction (buyers, sellers, agents, solicitors)
  • Service providers who assist in operating our platform
  • Professional advisors (lawyers, accountants, insurers)
  • Regulatory authorities when required by law
  • Identity verification and fraud prevention services

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection
  • Blockchain verification for transaction records

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active account data: For the duration of your account
  • Transaction records: 7 years after completion (legal requirement)
  • Marketing preferences: Until you unsubscribe
  • Analytics data: 26 months

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Request limitation of processing
  • Portability: Receive your data in a portable format
  • Objection: Object to certain types of processing

To exercise these rights, please contact us at [email protected].

9. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office.

10. Cookies

We use cookies and similar technologies. For more information, please see our Cookie Policy.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

HomeBid Ltd
Data Protection Officer
71-75 Shelton Street
Covent Garden, London WC2H 9JQ
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.